Our Promise To You

We promise to:

  • Welcome you into a caring and professional environment
  • Listen with respect and respond to your concerns
  • Clearly state the cost of the dental treatment in advance
  • Do our absolute level best to keep in time
  • Perform our very best standard of dental work for you at all times
  • Guarantee our dental work for a minimum of twelve months
  • Make no charges for appointments changed or cancelled where 24 hours notice has been given.

We appreciate your commitment to:

  • Arrive in time for your appointments
  • Follow our instructions to care for the work we provide
  • Attend review and maintenance appointments as advised
  • Pay for treatment as requested. We accept cash, personal and business cheques and most credit and debit cards.
  • Talk to us, let us know what you think of what we do: right or wrong.
  • Help our practice grow by recommending us to your family, friends and colleagues.

 

Feedback

     We are all proud of the practice we work in and are committed to do everything possible to make your visit as comfortable as possible.

     We hope that you are entirely satisfied with your Dental care and treatment. If not, please let us know. You can request a copy of the Practice Complaints Procedure from the receptionists, who will explain in detail and deal with any cocerns that you may have. If the matter cannot be resolved by us, RQIA provide an independant complaints service.