1. How are you prioritising appointments?Read
2. My appointment is in August and you are now going to be open, why have you cancelled my check-up?Read
3. Can I have my hygienist and examination on the same day?Read
4. What happens if I cancel my appointment?Read
5. Why am I being triaged before I can book and appointment?Read
6. Is there anything I need to do before my appointment?Read
7. What happens when I attend my appointment?Read
8. How can I keep in touch with the practice to hear about the changes?Read
Dentistry will reopen in a phased fashion.
Phase 2a: (8th June) Urgent and emergency dental care in practices without drills and referral to an urgent dental care centre as necessary.
Phase 2b: (date to be confirmed) routine dental care resumes without ultrasonics scalers and drills (referral to an urgent dental care centre for emergency care as necessary).
Phase 3 (date to be confirmed) All aspects of dental care resume in practices
Before your appointment: Our reception team will call you check your medical history, see if you are having any trouble and to complete as much of the necessary administration as possible before your visit.
Before you leave home: Good preparation at home will reduce the time spent in communal area in Mullan Gallagher and facilitate social distancing
- Clean your teeth as it will not be possible for you to do so at the practice.
- Go to the toilet. Ideally we would ask that you do not use the Mullan Gallagher toilet facilities but if that is not possible, please do so before your appointment and avoid using our facilities afterwards.
- Order any oral health supplies from home via phone or email so that we can have them ready for you to collect after your appointment.
- Complete any paperwork at home and e-mail it back or have it ready to hand to our Receptionist on arrival.
- Do not bring anyone with you if this can be avoided. If a family member drives you to the practice, they should wait in the car; we will of course welcome carers who may need to accompany you.
- Please come with adequate clothing for a chilly environment even on a warm day. Our team may be wearing extra layers of PPE so the room could be much cooler than normal.We ask that you please pay for your appointment before you leave the practice. We only accept card payments at this time.
- When you arrive in our car park, please phone us to say you are here and wait in your car, if you do not have a vehicle to wait in, let us know so we can accommodate you in our socially distanced waiting room.
- We will phone and let you know when we are ready for you and invite you to enter the practice, please leave coats bags and other belongings out of sight in your car bringing a few belongings into the building as possible.
- We will ask you to use a hand sanitiser rub and we will place your small items in a bag
- We will invite you straight into the dental surgery which has been prepared to provide a safe environment for you.
- Your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly
- We will provide you with a mouthwash to rinse with for 1 minute before starting treatment.
- At the end of your procedure you will be asked to sanitise your hands before leaving the surgery
- We will ask you to go to reception to pay using your debit or credit card.
- We will call you shortly after your appointment to arrange your next visit and will email or post treatment plans to you.
Dental surgeries have always operated to the highest levels of infection control and decontamination, we are used to working in an environment where there is the potential for exposure to viruses and bacteria and doing everything possible to reduce the risk to our team and to our patients, and we do it well.
We look forward to welcoming you back
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