In February the practice was audited by RQIA (The Regulation and Quality Improvement Authority), to assess the performance of the practice in 4 areas: Safety of care, Effectiveness of care, Compassion shown during care and Leadership.
We are delighted to announce that the inspector found no requirements or recommendations in regards to how the practice operates and his parting comment to us as he left was that our practice was ‘Exemplary’.
The inspector found that, “…systems and processes were in place to ensure that that care to patients was safe and avoids and prevents harm…care provided was effective…arrangements are in place to promote patients’ dignity, respect and involvement in decision making….”and, ”…leadership….creates a culture focussed on the needs of the patients in order to deliver safe, effective and compassionate care.”
During the audit we were observed to have in place an effective and robust recruitment and induction procedure to ensure that all aspects of clinical care and patient safeguarding is maintained and controlled as per legislation. Staff were able to demonstrate a good understanding of indicators and types of abuse and how to escalate concerns if necessary.
It was noted that the management of medical emergencies and the prevention control of infections and decontamination was well understood at all levels in the practice. Clinical records were noted as being kept well updated and personal data and information protected at all times.
The auditor observed and recorded that the practice and equipment were well maintained and kept clean at all times.
Lastly the practice was very pleased to learn that patients questioned during the inspection all felt safe and protected from harm and all felt that the service we provide is well managed.
We always strive to deliver an excellent experience for all our patients and it is extremely pleasing to have that effort acknowledged by an outside authority. It is our deeply held commitment to all our patients, to ensure that we continue to deliver dentistry in the Downpatrick area to the highest possible standards of care and performance for many many years to come.