And we’re back!!…we’re hot and sticky under all that PPE, we’re not standing still in case someone cleans us down or throws us away, but we’re very much back and looking forward to seeing you!
Last month was a massive challenge, one which saw our practice going from phone triage and limited hands-on urgent treatment only, back to full service dentistry (albeit at a reduced pace due to the new practicing guidelines). The multiplicity of things that are either temporarily or permanently altered felt like doing our job whilst juggling plates and wrapped in a bin bag!. But we have our systems and processes well refined, our standard operational guidance is under constant review and everything we do has safety at its core…
We are working flat out to get through the backlog of treatments that were postponed due to lockdown and dental problems that developed during lockdown. We have had to zone our diaries to allow for fallow time following an AGP, social distancing and to allow time additional cleaning and for donning and doffing our enhanced PPE. This means that we are operating at a much-reduced capacity.
We are booking just six weeks ahead rather than our usual months. Regulations and restrictions (especially fallow time) are constantly under review and are likely to change again, so rather than book and cancel appointments, we are steadily opening slots in keeping with the latest guidelines. So, while we want to say yes, sometimes we have to suffix it with a ‘but’ or a ‘not yet’, yes, but not for a few weeks, yes but not yet, yes, when we open up the diary. We will get there and we will get all caught up, in the meantime, please bear with us, safe and slow. Whilst surgery time is limited, digital and phone consultations are readily available so if you would like to speak with one of our clinical team please don’t hesitate to get in touch.
I cannot finish this month’s introduction without giving credit to the team here at MG, I commend them on their adaptability, flexibility, loyalty dedication and industriousness, all of which were required in swathes as we gradually reopened our practice to provide safe effective dental care. Their willingness to embrace the challenge of utterly reinventing how they care for you has been an inspiration. It is a pleasure and a privilege to be a member of this team and it is a genuine joy to reconnect with you, our loyal patients.
See you soon,
Ciara
